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Harper Clothing Ltd
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Introduction

Our website is owned by HarperClothing.com and operated by HarperClothing.com. When purchasing from our Harper Clothing website you will be subject to the following list of terms and conditions.

Prices / Local Taxes

The products on Harper Clothing website are stated in GB pounds (this does include delivery charges).


We endeavour to ensure all our prices are correct. In the event of any error, we will make you aware of the correct price prior to the processing of your order. We will be happy to cancel the order process if you no longer wish to proceed in this case.


Order Cancellation


This must be done by way of a written letter /email or any other durable form.


Customer Order Receipt


When you place your order with us you will receive a confirmation email including your invoice/sales receipt, with details of your delivery address and products ordered. We would ask all our customers to double-check the invoice/sales receipt for accuracy as soon as possible and report any discrepancies to us. We will send out all sales receipts by email to the address given to us via the internet. We would expect you to receive your sales receipt by email within the day of your order being placed. Please email us if your sales receipt does not arrive.


Dispatching Goods / Delivery


All goods are dispatched in accordance with delivery times stated on Harper Clothing website. Our aim is to dispatch all your goods on the same day your order is placed, subject to stock and availability. Special order items can take up to 14 days from date of receipt of order. For all delivery information, please refer to the delivery times on Harper Clothing website.


We use both Royal Mail and Fedex for all our deliveries.


All goods will be dispatched to the delivery address stated to us at the time of order. Should you wish to change your delivery address after your goods have been dispatched, there will be a one-off £10.00 fee to cover our admin costs.
Harper Clothing cannot be held responsible for late deliveries due to courier issues e.g. traffic /industrial action, etc. Whilst we take every action to ensure your goods arrive on time, Harper Clothing cannot be held responsible for any related costs incurred due to late delivery of your goods, unless caused by gross negligence.


Our deliveries must be signed for by the recipient upon delivery. Please ensure you check the goods for damage prior to signing the courier document. If you are in any doubt, please sign the delivery note as "damaged" and inform Harper Clothing AS SOON AS POSSIBLE after delivery (we only have 24 hours to make a claim against the courier).

Any shortages on delivery must be reported to Harper Clothing by email within a reasonable amount of time after delivery.

If you are out at the time our couriers attempt delivery, we will endeavour to deliver your goods on the following day. After two failed delivery attempts, our courier will require you to contact them personally to arrange a convenient time and date for redelivery. If Harper Clothing or our courier is not contacted within 3 days of the initial delivery, you may be charged a re-delivery fee. Any goods or deliveries that get returned to Harper Clothing because the customer was out on two occasions and failed to contact our courier, will also incur an additional charge for re-delivery.

Our courier will attempt to deliver your goods to a neighbour if you are out at the time of delivery. If you do not want our courier to leave your goods with your neighbour, you must inform us at time of ordering.


Refunds and Returns policy


You have a 14 day cooling off period whereby your goods can be sent back to us (with the exception of bespoke items). After 14 days has past we will charge a 25% re-stocking for any goods returned. We do not refund any delivery charges only cost of goods purchased

PLEASE NOTE: Your right to return items within the fourteenth day cooling off period ends on the fifteenth Day.


All goods that you require to return to Harper Clothing must be accompanied by a Harper Clothing return form so we can identify where and whom the goods are from. Without this information we will not be able to deal with your returned item and your credit could be delayed.

Alternatively, items can also be returned for credit to us after direct communication with Harper Clothing by way of email to info@harperclothing.com Please send all letters to our address at the bottom of our terms and conditions form. No goods will be accepted for credit unless we receive one of the above communications from the customer.

PLEASE NOTE: Goods returned to us within fourteen days of receiving your order should be accompanied by all relevant customer contact details and contained within the item's original packaging. Your credit could be delayed if contact details are not sent to us with the item.

All goods must be returned in good condition and in the original packaging and must not have be worn (this does not include trying on).
We can refund some items such as under garments and earrings due to hygiene reasons.
It is the customers responsibility and duty to take reasonable care of all goods being returned to Harper Clothing and must be returned by the customers own courier AT THE CUSTOMERS OWN COST. If the item is damaged when it returns back at our distribution depot, we will contact you directly, within a reasonable amount of time, to enable you to make a claim against you courier.


We strongly advise you to take out insurance with your courier when sending your goods back to us. If your goods are damaged when we receive them back, we will not be able to refund your returned goods and we will return the damaged goods to you.

Goods returned after fourteen days will be subject to a 25% re-handling charge.

Returns form


This form can be obtained either by emailing our sales team at info@harperclothing.com or downloaded from our website.

Faulty and Incorrect Goods


If the goods you have ordered have been ordered incorrectly, please contact our Sales Team on info@harperclothing.com and request a Returns Form. (This excludes special order goods or special manufactured goods whereby we reserve the right not to refund these items). No goods will be accepted back by us at Harper Clothing unless it is accompanied by our official Returns Form. Alternatively, you can fax or email us at info@harperclothing.com , or write to us at the address below.

Please feel free to contact in regarding any of the above.

 

Our Offices

Harper Clothing
Unit 6-7 Link 20
Bellingham Way
Aylesford
Kent
ME20 7HD

Registered Office:

Harper Clothing
Commercial House
High Street
Hadlow
Kent
TN11 0EE

VAT number:
Company Registration number: 8626693
 

 

 

 




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