Refunds and Returns policy
You have a 14 day cooling off period whereby your goods can be sent back to us (with the exception of bespoke items). After 14 days has past we will charge a 25% re-stocking for any goods returned. We do not refund any delivery charges only cost of goods purchased
PLEASE NOTE: Your right to return items within the fourteenth day cooling off period ends on the fifteenth Day.
All goods that you require to return to Harper Clothing must be accompanied by a Harper Clothing return form so we can identify where and whom the goods are from. Without this information we will not be able to deal with your returned item and your credit could be delayed.
Alternatively, items can also be returned for credit to us after direct communication with Harper Clothing by way of email to firstname.lastname@example.org Please send all letters to our address at the bottom of our terms and conditions form. No goods will be accepted for credit unless we receive one of the above communications from the customer.
PLEASE NOTE: Goods returned to us within fourteen days of receiving your order should be accompanied by all relevant customer contact details and contained within the item's original packaging. Your credit could be delayed if contact details are not sent to us with the item.
All goods must be returned in good condition and in the original packaging and must not have be worn (this does not include trying on).
We can refund some items such as under garments and earrings due to hygiene reasons.
It is the customers responsibility and duty to take reasonable care of all goods being returned to Harper Clothing and must be returned by the customers own courier AT THE CUSTOMERS OWN COST. If the item is damaged when it returns back at our distribution depot, we will contact you directly, within a reasonable amount of time, to enable you to make a claim against you courier.
We strongly advise you to take out insurance with your courier when sending your goods back to us. If your goods are damaged when we receive them back, we will not be able to refund your returned goods and we will return the damaged goods to you.
Goods returned after fourteen days will be subject to a 25% re-handling charge.
This form can be obtained either by emailing our sales team at email@example.com or downloaded from our website.
Faulty and Incorrect Goods
If the goods you have ordered have been ordered incorrectly, please contact our Sales Team on firstname.lastname@example.org and request a Returns Form. (This excludes special order goods or special manufactured goods whereby we reserve the right not to refund these items). No goods will be accepted back by us at Harper Clothing unless it is accompanied by our official Returns Form. Alternatively, you can fax or email us at email@example.com.